1. Warranty of Merchantability and Terms
All our goods are in excellent condition for sale. Warranty conditions are stated in the product information provided.
2. Product Description and Display
SweetGift Online Shopping does our best to display the colour, size and measurements of our merchandise as accurately as possible. However, colours visual of the items will also depend on your monitor settings. Thus, Customers’ Satisfaction is not guaranteed.
SweetGift does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
3. Price and Billing Accuracy
All our prices are nett and priced in Singapore dollars.
SweetGift ensures accuracy in our billing as all our transactions are automatically processed and manually checked for errors
4. Delivery of Parcels
We send our items through local mail provider, Singapore Post. Should you need other mode of delivery, please indicate under comments upon confirmation of orders.
Customers may choose to have their parcels sent through
i) registered mail or
ii) by normal mail (free of charge)
through our local mail provider, SingPost for both local and overseas delivery. We apologize that we do not deliver to P.O. Box addresses.
SweetGift will take utmost care to pack your goods in proper protective plastic bags, bubble wraps and paddings (if required). All items are checked for defects and carefully wrapped to prevent damages in the mail process before delivery.
For registered parcels, the article number and month/year of posting will be sent via email to customer after item has been sent. You may check the status of your mail at http://www.singpost.com.sg/
SweetGift shall not be held responsible for any loss of parcel sent. Thus, customers are strongly encouraged to select the registered mailing option.
Local Registered Delivery Charge
A flat rate of $2.50 per parcel applies only, regardless of the number of items
International Registered Delivery Charge
a. Standard Delivery (Air Mail) - 5 to 10 business days after despatch
From SGD $15.00 onwards (Total delivery charges will be confirmed once we receive your order) b. Express Delivery - 2 to 4 business days after despatch
From SGD $35.00 (Total delivery charges will be confirmed once we receive your order)
For delivery outside of Singapore, the total delivery cost will be confirmed after we receive your order.
For international orders local Customs Duty and/or Sales Tax and other taxes may be payable, please contact the customs office in your destination country for more information. Please see advice from SingPost at http://www.singpost.com.sg/quick_services/quicks_02postage_cal.htm.
For Exchange Rate reference: http://www.exchangerate.com/
SweetGift will not be responsible for any issue with delivery of parcel. 5. Confirmation of Order
An email acknowledgement will be sent to the customer upon successful submission of the online order. This order confirmation notice shall be within the same business working day or next working day for orders received after 6.00 PM Singapore time.
6. Order Status
Customers may check their order status by logging into their account.
Order Received – Order has been received and will be verified shortly.
Pending payment via InterBank – Awaiting Cusomer’s payment via Bank Transfer.
Pending payment via Paypal –Awaiting Customer’s payment via Paypal.
Order In Process – Payment received, processing order.
Order On Hold – Upon Cusomter’s request.
Order Delivered – Parcel is sent to SingPost.
No Reply From Customer – Order cancelled due to no reply from Customer.
7. Payment Methods
We accept Local Bank (UOB/OCBC/DBS/POSB) Transfers and PayPal payments. For Bank Transfer (via ATM or Internet Banking), we will need you to
Via Internet/ATM Fund Transfer
Customers can make payments by doing internet banking or through ATM to our bank account:
POSB Savings 060-67547-3
Bank Code: 7171
Branch Code: 081
IMPT: Please kindly inform us by sending us an email after your transfer, stating your Order ID, transaction ID, email, full name, contact number and most importantly, to confirm your address.
Via Credit card payment through Paypal
We accept credit card payments via PayPal. All orders paid using PayPal will be invoiced in US Dollars and a transaction fee of USD$2 applies. The Singapore-to-US conversion rate will be determined at the time of order confirmation and will use a prevalent rate that is equivalent to processing banks rate. For PayPal payment, we will be notified of your payment from PayPal directly.
To use PayPal, please visit PayPal website for details and sign up for a FREE PayPal account. Security measures provided by PayPal is one of the most highly-regarded standard achieved in terms of global usage and one that makes global e-commerce easy to use.
Our Paypal Account ID: shopping[at]sweetgift.com.sg
8. Cancellation of Orders, Exchange and Refunds
Full amount will be refunded if good(s) is(are) unavailable, or when we fail to deliver the goods within the agreed time frame.
No cancellation, exchange or refund is allowed once the order is confirmed, submitted or paid by the customer.
Our exchange policy applies only for damaged goods or if Customer has received a different item ordered. Customer must then contact us by email within 3 working days from date of receipt of goods, stating your Order ID, transaction ID, email, full name, contact number and most importantly, to confirm your address
9. Indemnity
Goods might be made of metal, glass, crystal, plastic, ceramic and resin parts. SweetGift Online Shopping shall not be held responsible if Customer has an allergic reaction to any of the materials.
10. Service Standard
You can expect to hear from us within 24 hours from when your enquiry is sent, unless otherwise adviced.
11. Wholesale Information
SweetGift accepts wholesale orders. If you have the interest to put up our items in your boutique, please email us at wholesale[at]sweetgift.com.sg Please also provide us the following information: Your boutique/company name, brief description of your current business, contacts and items of interest at SweetGift. Note that, delivery period will be different from the normal buyers. 12. Feedback
We welcome feedbacks and suggestions to improve ourselves. Please visit http://www.sweetgift.com.sg/contact_us.php Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg/
We wish to bring you a happy shopping experience with us.
Thank you.
Yours Truly,
SweetGift Online Shopping Team
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